Optimizing order fulfillment for Decathlon Latvia

Our collaboration with Decathlon Latvia focused on optimizing and digitalizing their order fulfillment process, driving significant improvements in operational efficiency. Faced with increasing demand and operational challenges, particularly during the COVID-19 pandemic, Decathlon Latvia sought an innovative solution to streamline their e-commerce platform’s order fulfillment system. Zen IS worked closely with their team to implement an advanced, customizable order picking module that automated, optimized, and centralized the entire order fulfillment process.

Challenge

As Decathlon Latvia's online sales grew, especially during the pandemic and quarantine measures, their manual order fulfillment system began to show significant strain. The increasing volume of orders and operational delays exposed a gap in their technology, hindering the efficiency and scalability of their fulfillment process. With the urgent need to keep up with rising demand while maintaining high standards of performance, Decathlon Latvia’s management recognized the need for a more efficient and modern solution.

Solution

Zen IS partnered with Decathlon Latvia to design and implement an innovative customizable order picking module for their e-commerce platform. This solution enabled the automation, optimization, and centralization of the entire order fulfillment process. The module was designed to handle high order volumes seamlessly, allowing Decathlon Latvia to better manage the increasing workload and improve overall operational efficiency. The integration of this digital solution was carried out smoothly, ensuring a swift and effective transformation of their order fulfillment system.

Results

The implementation of the new order fulfillment solution resulted in Decathlon Latvia achieving the fastest fulfillment stats across the entire Decathlon global network. Key outcomes of this project included: increased performance, reduced operating costs, enhanced customer and team satisfaction.